Client Charter

ICD believes in building a relationship with its clients. To this end we believe in:

Being open and honest with our clients & in meeting their expectations

Transferring skills where ever possible to the clients staff to ensure sustainability

Always providing experienced consultants who will add value from day one of a project

Is it Consulting or Coaching?

We are often asked what the difference is, so below is our best definition:

Consulting - providing expert advice or services in a particular field

Coaching - a process that enables learning and development to occur and thus performance to improve.

At ICD we believe that both of these types of support are important and it depends on the needs of the client as to which will work best.

However, the combination of the attributes of both of these often brings about the best value for our clients

Models & Tools

At ICD we understand that each of our clients is unique. This means that there is no single solution or right answer.

However, from our experience we have developed a few models or pathways that can help clients explore ideas & possibilities before grounding them in the reality of your own organisation.

For further details please see resources.